TU Psychology Professor Wins Award for Research Linking Work Environment Customer Satisfaction

Thursday, November 18, 2004

Amy Nicole Salvaggio, a University of Tulsa psychology professor who studies the relationship between workplace environments and customer satisfaction, has won three awards based on research that appeared in the Journal of Applied Psychology.

Salvaggio and two coauthors received the William A. Owens Scholarly Achievement Award for a publication "deemed to have the greatest possibility to significantly impact the field of industrial and organizational psychology."

The award includes a $1,000 prize for the article, "Climate Strength: A New Direction in Climate Research." They found that workplaces with consistently positive climates -- where employees agree that the climate is good -- tend to have higher customer satisfaction. Salvaggio said the research was one of the first studies to examine climate strength or consistency.

Two awards came from the Academy of Management for a paper titled "Which Comes First: Employee Attitudes or Organizational Financial and Market Performance?"

The paper by Salvaggio and three others won the Outstanding Publication in Organizational Behavior in 2003, including $1,000, and the Scholarly Achievement Award for "the most significant article in human resource management" published in recognized journals and research annuals in 2003.

The article is described as one of the first studies to empirically and longitudinally examine the relationship between employee satisfaction and organizational financial and market performance. The researchers, who used several thousand employee satisfaction surveys from 1987 to 1995, found that employee satisfaction in some cases can drive organizational financial performance.