Quality Service with a Plus I

• Course Objectives
• Dates
• Registration
• Personnel Training Home

The Quality Service with a Plus training program focuses on the university’s mission and vision, emphasizes student-centeredness and customer service, focuses on teamwork, and provides an opportunity to set goals directly related to the university’s vision statement. To date, over 1000 employees have graduated from the program's first course.

Clearly, the most positive outcome of the training course has been the interaction among participants from various departments as they have built new relationships and focused their efforts toward positive improvements of the university. All hourly and administrative/professional employees are invited to attend this program and are welcome to participate in group discussions, meet co-workers from across campus, and/or just sit back and listen to the valuable information presented.

Course Objectives

The Vision of Excellence

» TU Mission Statement and Vision Statement

Understanding Whom We Serve

» Customer Definition and Importance

» The Customer Service Philosophy

The Components of the Service Experience B.A.S.I.C. Training

» Be Positive

» Actively Listen

» Show Empathy

» Initiate Action

» Create a Lasting Impression

Adding the P.L.U.S. to Customer Service at TU

» Plus One Percent

» Lessons from the Geese

» Using Your Classroom Experience

» Setting Individual and Group Goals

Dates

Spring 2012 Courses

• Course No. 82
  Thursdays, March 29, April 5, 12, 19
  2:00pm-4:00pm
  Sharp Chapel - 2nd Floor Conference Room
  Marty Phillips - Instructors

Registration

Please submit the completed registration form to Marty Phillips of the Office of Personnel Services as soon as possible. You will receive confirmation indicating the program in which you are enrolled.

Due to limited space, please contact the Marty Phillips if your schedule changes and you will be unable to attend the program which you have enrolled in.

Click Here To Register