Frequently Asked Questions
01. How do I submit a maintenance request to the physical plant?
02. Who maintains the temperature in my building?
03. Who do I call for moving and trucking?
04. Who do I call about Pest Control?
05. Who is responsible for the locks on campus and how do I obtain a key?
06. Who do I call when there is a maintenance emergency?
07. How do I obtain a sign for an Office/Building/Room?
08. Does the Physical Plant know where my package is?
09. What is the difference between 'Maintenance' and 'Billable' work?
10. Who may submit a Physical Plant Service Request?
11. Who has the authority to approve a physical plant servce request?
12. What is the expected turnaround time for various physical plant service requests?
13. Who replaces burned out lights?
14. Whom do I call about snow removal?
15. Whom do I call with questions regarding estimates, job scheduling, billing, etc?
16. Who cleans my office and/or classroom, and when do they clean it?
17. How do I request a lock change?
18. Who should I contact concerning recycling on campus?
19. Is the use of the portable space heaters permitted within the University?
20. How do I rent a table, chairs or a tent?
21. May we use chalk to write on the sidewalk?
01. How do I submit a maintenance request to the physical plant?
Maintenance requests may be submitted in writing via campus mail, by e-mail to phpl_work@utulsa.edu or by phone at the Work Control Center, ext. 2287.
02. Who maintains the temperature in my building?
Temperature control is provided through the Engineering and Utilities division of the Physical Plant. Most adjustments are made remotely from Building Automation computers located in the Central Plant Control Room. When remote adjustments/corrections are not possible, maintenance Engineers provide the needed service at the specific location of the abnormal temperature. For temperature adjustments call the Work Control Center, ext. 2287.
03. Who do I call for moving and trucking?
Moving of furniture, equipment, and materials is provided through the Special Services division of the Physical Plant. These services are on a non-routine chargeable basis and must be submitted on a Request for Service (form TU-595).
04. Who do I call about Pest Control?
Pest control services are generally provided by outside contractors but coordinated through the Physical Plant. Some campus buildings are treated on a monthly basis, i.e. McFarlin Library, while others are treated on an “as needed” basis. Pest problems should be reported to the Work Control Center, ext. 2287.
05. Who is responsible for the locks on campus and how do I obtain a key?
Door lock and key services are provided through the Lockshop within the Building Maintenance division of the Physical Plant. General problems with door locks may be reported to the Work Control Center, ext. 2287. New or replacement keys are obtained by submitting a Key Check Out Card (form TU-265-G) to the Physical Plant Administrative office. Keys can normally be picked up at the Physical Plant within 1 to 2 working days after the Key Check Out Card is submitted.
Note: Key Check Out Cards can be ordered through Purchasing with the Corporate Express Document & Print Management Center.
06. Who do I call when there is a maintenance emergency?
Maintenance emergencies during normal working hours (M-F, 7:30 a.m. to 5:00 p.m.) are handled through the Work Control Center, ext. 2287. Emergencies that occur during evenings, weekends, or holidays should be reported to the University Dispatcher, ext. 5555.
07. How do I obtain a sign for an Office/Building/Room?
Office and desk signs are provided through the Physical Plant on a chargeable basis and must comply with the University’s Master Plan for Campus Signage. Requests for office or desk signs must be submitted in writing using the Request for Service (form TU-595).
08. Does the Physical Plant know where my package is?
The Physical Plant Supply room functions as the central shipping/receiving point for the university. Most incoming and outgoing freight is handled at this location. Incoming UPS packages are received daily (M-F) at the Supply room and are normally delivered the same day to campus departments. You may contact the Supply room, ext. 3594 to check on the status of a package or to arrange for shipping services.
09. What is the difference between 'Maintenance' and 'Billable' work?
Routine maintenance service is provided to most campus buildings at no cost to the building users. Examples of routine maintenance are changing light bulbs, repairing dripping faucets, or changing air filters on heating/air conditioning systems. “Billable” or non-routine service requests include but may not be limited to such things as installing an additional electrical outlet, re-keying an office door, file cabinet or desk, or painting an office.
10. Who may submit a Physical Plant Service Request?
A request for routine or “non-billable” service may be submitted by anyone who is aware of the maintenance need. A request for non-routine or “billable” service must be submitted in writing using the “Request for Service” form TU-595 and only by persons having authorization to use departmental funds for such needs.
11. Who has the authority to approve a physical plant servce request?
Requests for Service (form TU-595) must be approved by the person in your department with budget responsibilities. Usually this is a Dean, Department Head, or in some cases an Academic Department Chairperson.
12. What is the expected turnaround time for various physical plant service requests?
Turnaround time for service requests can vary widely depending upon the nature of the request and the current work load within the Physical Plant. Urgent requests such as an overflowing toilet or a problem that could affect the safety or health of building occupants are handled the same day they are reported. Routine requests may take several days or weeks and are prioritized by date received and degree of urgency.
13. Who replaces burned out lights?
Light bulbs in most buildings are replaced by an Electrical Assistant from the Building Maintenance division of the Physical Plant. These requests are normally handled within 2 to 3 working days. Lights in student residence facilities are handled by maintenance personnel from the Housing/Dining Services department, ext. 2513.
14. Whom do I call about snow removal?
Campus snow removal is handled by Physical Plant personnel and by employees of the university’s Grounds Services contractor, WFF. Efforts to remove snow and ice begin (day or night) as frozen precipitation begins to fall on campus. To requests snow/ice removal or to report an especially hazardous location on campus, contact the Physical Plant Work Control Center, ext. 2287 during daytime hours or the University Dispatcher, ext. 5555 at night or on weekends.
15. Whom do I call with questions regarding estimates, job scheduling, billing, etc?
Questions about estimates, job scheduling, billing, etc. can be answered by contacting the Work Control Center, ext. 2287 or the Administrative Office, ext. 2245.
16. Who cleans my office and/or classroom, and when do they clean it?
Custodial/Cleaning service is provided to all building on campus except student residence facilities and ACAC, by the university’s Custodial Services contractor, WFF. Most buildings are cleaned at night between the hours of 10:00 p.m. and 6:00 a.m. Some high-security areas on campus are cleaned during daytime hours. Requests or concerns about custodial service should be directed to the Work Control Center, ext. 2287.
17. How do I request a lock change?
Lock changes are a billable service and must be requested in writing by submitting a Request for Service (form TU-595) to the Physical Plant. Lost keys and/or the need for an emergency lock change should be reported immediately to the Work Control Center, ext. 2287.
18. Who should I contact concerning recycling on campus?
Campus recycling services are coordinated by Mike Sheehan, ext. 3398 in the Physical Plant department. Questions or concerns regarding recycling should be directed to him. Office paper recycling containers are emptied every Wednesday night by custodial services or more frequently if necessary.
19. Is the use of the portable space heaters permitted within the University?
The use of portable electric space heaters is prohibited on campus. These are considered a safety/fire hazard and most electrical circuits within the buildings will not support them.
20. How do I rent a table, chairs or a tent?
The Physical Plant has a limited number of tables and chairs for use on a first come first serve basis. There is no rental charge for using them but small delivery fee is charged, usually $20 to $25. To check on quantities and availability for your event please contact Mike Sheehan, ext. 3398 or the Work Control Center, ext. 2287. Tent rental is not available through the Physical Plant. However, the Physical Plant MUST be notified anytime a tent is erected on campus to insure that anchoring devices do not interfere with underground utilities.
21. May we use chalk to write on the sidewalk?
Chalk writing on campus sidewalks is permitted for campus related events ONLY. Taping paper flyers/announcements to sidewalks or taping/attaching flyers/announcements to trees, light poles, or building doors/windows is prohibited.